Poole Alcock LLP

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Poole Alcock LLP:

Our Promise To You – Committed To Excellence
At our law firm, we strive to provide our clients with the highest standard of customer care and quality of legal advice. To achieve this objective, we employ highly skilled professionals who are passionate about delivering excellent service that caters to our clients’ individual needs and circumstances. We regularly seek feedback from our clients to enhance our services and ensure that we get it right every time. Our clients" satisfaction is paramount to us, and we leave nothing to chance. Therefore, we make an important commitment to all our clients: The Committed to Excellence Promise.


We promise to deliver the following to our clients:

1. We will rigorously evaluate your needs when we first discuss your case with you, taking into account any individual requirements you may have.

2. We will provide transparent cost information to ensure that there are no surprises.

3. Whenever feasible, we will communicate with you in person, rather than resorting to lengthy emails or letters.

4. Any concerns or complaints raised by you will be taken seriously and addressed promptly.

5. We will explain, without using unnecessary jargon, your options, our advice, timescales, and the likely outcome of your case.

6. We will treat you with respect and courtesy at all times. We will call you back promptly, and you will not be kept waiting if you visit us.

7. We will not cause any delays in your case.

8. We will seek your feedback as your case progresses.

For details on the areas of law Poole Alcock LLP can help you with, please visit their web site.


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Call Poole Alcock LLP on 01270 625478


Office location

  • Ground Floor, North Warehouse, Gloucester Docks
    Gloucester
    Gloucestershire
    GL1 2EP
  • Tel: 0145 222 1199
  • Website

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