Energy Performance Certificates
Energy Performance Certificates. Domestic and Commercial properties that are available to buy or rent must have an Energy Performance Certificate (EPC). What a..link
New Homes Ombudsman: Protecting Buyers of New-Build Properties.
The UK government has launched a New Homes Ombudsman to improve standards and resolve disputes in the new-build housing sector.
Buying a new-build home should be exciting—but for many, it’s been marred by poor workmanship, delays, and unresolved complaints. In response, the government has introduced the New Homes Ombudsman Service (NHOS), part of a broader push to raise standards and protect consumer rights.
The Ombudsman is independent and free to use. It covers:
- Complaints about new-build homes purchased from registered developers.
- Issues such as structural defects, misleading marketing, and poor customer service.
- Disputes arising within two years of legal completion.
Developers must now comply with the New Homes Quality Code, which sets out clear rules for sales, aftercare, and complaint handling. The Ombudsman can:
- Investigate complaints and issue binding decisions.
- Require developers to pay compensation or carry out remedial work.
- Publish decisions to improve transparency and accountability.
Why It Matters: The scheme aims to restore trust in the new-build sector and ensure buyers have access to fair redress. It complements existing protections under consumer law and builds on lessons from past failures.
Disclaimer: Solicitors.com is not a firm of solicitors. Content on this site is not legal advice and should not replace consultation with a regulated solicitor. We strive to provide accurate and up-to-date information; however, no content is guaranteed to be completely accurate. Using this site does not establish a client relationship.
Feedback: Is there anything incorrect or missing on this page? Amendments may be accredited—please email us.
related news
Agricultural Law.
link
Aviation Law Solicitors.
This is a highly specialised area of the Law and covers both aircraft and their facilities as well as many other areas detailed here.
link
Charity Law Solicitors.
As a charity it is important to understand your legal obligations and rights, a Charity Law solicitor swill be able to help with this, find Charity Law Solicitors from Solicitors.com
link
Civil Liberties and Human Rights | Solicitors.com
Solicitors.com - if you are looking to take action under the Human Rights Act, understand your rights and how a solicitor can assist you.
link
Construction and Civil Engineering Law | Solicitors.com
link
Consumer Law, Consumer problems.
We have produced a few guides to help you but would recommend that you speak to a solicitor as all situations are different.
link
Education solicitors | Solicitors.com
link
Property Abroad.
If you are looking to buy a property abroad you will need expert legal advice, this section details services provided, and offers guidance on how to find a solicitor for your needs.
linkrecent articles
Flying Freehold
What is a Flying Freehold and should it matter?..
linkConveyancing | The Contracts.
Whilst most people hate the paperwork side of things it is important to go through the contract with your conveyancing solicitor...link
Your rights as a Tenant
Tenant Rights. As a tenant, one of the most important steps to protecting your tenure is to take advice before you sign any agreement, any Landlord and tenant s..link
Government to introduce New Homes Ombudsman
The government announces a New Homes Ombudsman to protect consume..
linkAppointing a Solicitor
Guide to some of the factors people use when appointing a Solicitor...link
Property Ownership.
Property Ownership - Tenants in Common or Joint Tenancy?
Buying a property with a friend or partner, is one of the most exciting things but, with a house purch..link
Leasehold v Freehold.
The biggest difference is whether you own your home or you have a landlord, on a freehold property you own your home, with a leasehold property you will have a..link
Selling a house, what do I need to declare?
As part of selling a house or flat in England and Wales you must..
linkFlying Freehold
What is a Flying Freehold and should it matter?..link
The legal rights of unmarried couples.
The legal rights of unmarried couples, regarding property. - In the event of the breakup of a relationship where the couple are not married what happens to the..link
Neighbour Disputes | Trees and Hedges.
Neighbour Disputes can escalate to affect your life and enjoyment of your property, if handled in the wrong way they can cause tension and in some cases argumen..link
Is there anything wrong with this page? - any amendments will receive accreditation - email us link
Solicitors.com are not a firm of solicitors, and any content on the site should not be used in substitute for obtaining Legal advice from a solicitor regulated in the UK, Solicitors.com recommends that you contact a firm of solicitors to discuss your individual legal requirement. Whilst we strive to bring you accurate up to date content, all content on this site is not legal advice and is not guaranteed to be correct. Use of this site does not create a client relationship.
Information by area of law
Conveyancing Solicitors.
Step by step guide to help you understand the process of Conveyancing and moving.
link.jpg)
Criminal Solicitors.
We have put together a few guidance notes for your help with Criminal law matters, if you require a solicitors please use the search facility or ask a question.
link
Commercial law.
If you are looking for a commercial solicitor understand your options by contacting one of the 100s of commercial law firms on solicitors.com
link
Clinical or Medical Negligence Solicitors
If you are considering making a claim for Medical Negligence understand your rights and the process, find a medial compensation solicitor via solicitors.com.
link
Personal Injury Claims.
If you have suffered an injury and are looking to make an accident claim for compensation, understand how a personal injury Solicitors can help make you injury claim for you.
link
Debt Collection Solicitors.
The amount of money owing may dictate the route you take to reclaim your money, we recommend that you discuss your situation with a solicitor, or you can call the CAB on 08454 04 05 06.
link
Dental Negligence Solicitors
To undertake a dental negligence claim you must have sustained an injury or damage, as a result of the dental treatment understand the options available to you.
link
Family Law Solicitors.
Family Law Solicitors can help you resolve the problems which may arise in the break-up of relationships, including financial issues and matters concerning any children.
link
Motoring Offences Solicitors.
Will be able to assist on all areas of Motoring Law for Example Drink Driving, Dangerous Driving, Careless Driving, Totting Up, Speeding, Driving Without Insurance motor offences.
link
Will & Probate
Find a solicitor that can assist with wills, probate and estate planning in your area.
link